Privacy Policy

Overview

Plainscone is a private messaging app. Messages and photo attachments are protected with end-to-end encryption where supported by the app. We collect and process only the data needed to provide account access, messaging, push notifications, attachments, abuse reporting, safety controls, and support.

Data We Collect

• Account identifiers: user handles, account IDs, passkey-related account records, and profile display names.
• Device identifiers: APNs device tokens and device registration records used to deliver push notifications.
• Contacts and social graph: friends, room membership, blocked contacts, and related metadata needed for chat features.
• User content: messages, photos, attachment metadata, thumbnails, and other content you choose to send or share in the app.
• Reports and safety data: report reason, selected user or room context, and any user-provided report details.
• Diagnostics: crash, error, performance, and operational logs when needed to keep the service reliable and secure.

End-to-End Encryption

Normal chat message content and photo attachment content are designed to be protected with end-to-end encryption. The server routes encrypted data and stores only the information needed to deliver the service. Some metadata, such as account identifiers, device tokens, room membership, delivery state, and attachment transfer metadata, is processed to operate the service.

How We Use Data

• To create and secure accounts, including passkey-based sign-in.
• To send, receive, sync, and display messages and attachments.
• To deliver push notifications and notification previews.
• To support blocking, reporting, moderation, and abuse prevention.
• To troubleshoot errors, protect the service, and respond to support requests.

Tracking and Advertising

Plainscone does not use data for third-party advertising or cross-app tracking. We do not sell personal data.

Sharing

We do not share message content with advertisers. We may process data with infrastructure providers that help operate hosting, storage, push delivery, security, and support. We may disclose information if required by law or to protect users and the service.

Reports and Moderation

Because normal messages are end-to-end encrypted, Plainscone cannot review ordinary message plaintext unless a user submits a report or otherwise provides content to support. When you report abuse, the selected report reason and relevant user-provided context may be sent for review.

Retention and Deletion

We keep data for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain security. You can request account deletion or support assistance by contacting us at support@plainsc.one.

Contact

Questions about privacy can be sent to support@plainsc.one.