Support

Contact

Email: support@plainsc.one

Please include your app version, device model, iOS or Android version, and a short description of the issue. Do not send sensitive passkeys, private keys, or passwords.

Delete Your Plainscone Account

You can delete your Plainscone account in any of three ways:

1. In the app: open Settings and choose Delete account (회원탈퇴), then confirm with your passkey.
2. On the web: go to plainsc.one/account, sign in with your passkey, and choose Delete my account.
3. By email: write to support@plainsc.one from any address; we will verify that the account is yours before deleting it.

Deleted immediately from our servers: your account and profile, your passkey records, your registered devices and push tokens, your sessions, your friends, room memberships and blocks, messages still waiting to be delivered to you, and reports you filed. Deleting in the app also erases the app's data on that device.

Kept: reports that other people filed about you are kept for safety review, no longer linked to your account. Server logs and crash reports are not deleted individually; they expire on their own after 30 days.

Messages you already delivered stay on the devices of the people you sent them to; the server cannot read or remove them. The Privacy Policy has the full details.

Account Access and Other Requests

For account access, privacy, or safety requests, email support@plainsc.one. We may ask for information needed to verify account ownership before processing account-related requests.

Safety Reports

If you receive abusive or unwanted content, use the in-app block and report tools when available. You can also contact support for additional assistance.